Support Information, Log Files, Debugging, and About
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| + | The items listed on this page may be required in a Forum Topic Posting. | ||
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| + | When requesting assistance in the forum, the user should describe the problem in as much detail as possible and include any additional related information, such as: screen capture/s, System Information, portions of Log File, guide being used, step number... for the responder to use in order to resolve the problem. | ||
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| + | A method of attaching these items to a Forum Topic Posting is listed at the bottom of the list. | ||
==Support Information== | ==Support Information== | ||
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[[File:101.mcm.gui.6.sections.png|700px]] | [[File:101.mcm.gui.6.sections.png|700px]] | ||
| − | Should a user need assistance with a problem and post a topic in the forum, portions of the "Log" relating to the issue can be selected | + | Should a user need assistance with a problem and post a topic in the forum, portions of the "Log" relating to the issue can be selected from the "Log File" (shown below) and used by the responding party to assist the user in resolving the problem. |
[[File:67.mcm.application.log.to.file.png|350px]] | [[File:67.mcm.application.log.to.file.png|350px]] | ||
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===Open logs=== | ===Open logs=== | ||
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| + | Selecting the "Open logs" option will open a Windows Explorer window to the Media Center Master's hidden folder location where the Activity log text files are stored. | ||
[[File:133.win.folder.act.log.loc.png|700px]] | [[File:133.win.folder.act.log.loc.png|700px]] | ||
| − | + | An example view of the hidden folder location in Windows XP. | |
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| + | The Hidden folder in Windows 7 or Vista, is located through C:\Users\username\%AppData%\Roaming\Peter Souza IV\Media Center Master | ||
[[#top|Back to top]] | [[#top|Back to top]] | ||
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Developer - level debug messaging provides a deeper level of logging for determining the cause creating a problem. The messaging is enabled by the user, and is viewed in the log window. It will also be listed in the log text file, if the [[Support_Information,_Log_Files,_Debugging,_and_About#Application_Menu|Application Menu>Log all output to a file...>Log to file]] option is enabled. | Developer - level debug messaging provides a deeper level of logging for determining the cause creating a problem. The messaging is enabled by the user, and is viewed in the log window. It will also be listed in the log text file, if the [[Support_Information,_Log_Files,_Debugging,_and_About#Application_Menu|Application Menu>Log all output to a file...>Log to file]] option is enabled. | ||
| − | When a user is seeking assistance through the forum involving certain circumstances, Pete will respond, and will ask the user to supply a portion of the "Log Viewing Pane," or the "Log File" with debug messaging. | + | When a user is seeking assistance through the forum involving certain circumstances, Pete will respond, and will ask the user to turn on debugging and supply a portion of the "Log Viewing Pane," or the "Log File" with debug messaging. |
[[File:302.mcm.help.menu.png|500px]] | [[File:302.mcm.help.menu.png|500px]] | ||
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Enabling the "Log auto-update attempts to disk" option will allow Media Center Master to create a text file named, AutoUpdate.log, and store it in Media Center Master's hidden user folder. Media Center Master will only create one auto-update log file, and will continue to add logging information to the one file. | Enabling the "Log auto-update attempts to disk" option will allow Media Center Master to create a text file named, AutoUpdate.log, and store it in Media Center Master's hidden user folder. Media Center Master will only create one auto-update log file, and will continue to add logging information to the one file. | ||
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[[File:232.mcm.auto.update.location.png|700px]] | [[File:232.mcm.auto.update.location.png|700px]] | ||
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The AutoUpdate.log file can be found through: | The AutoUpdate.log file can be found through: | ||
| − | C:\ | + | Windows XP at C:\Documents and Setting\username\Application Data\Peter Souza IV\Media Center Master (shown in above example) |
| − | + | Windows 7 and Vista at C:\User\username\%AppData%\Roaming\Peter Souza IV\Media Center Master | |
| − | + | Or, it can be quickly accessed in Media Center Master through: | |
| − | + | Application Menu>Log all output to a file...>Open logs | |
[[File:233.mcm.auto.update.l o g.png|700px]] | [[File:233.mcm.auto.update.l o g.png|700px]] | ||
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==About== | ==About== | ||
| − | + | About is a pop-up that contains basic program information for the installation of Media Center Master. | |
[[File:80.mcm.help.menu.png|350px]] | [[File:80.mcm.help.menu.png|350px]] | ||
| − | + | The "About" pop-up is found through: Help Menu>About. | |
[[File:234.mcm.help.about.png|350px]] | [[File:234.mcm.help.about.png|350px]] | ||
| − | + | An example of "About" pop-up. | |
[[#top|Back to top]] | [[#top|Back to top]] | ||
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[[File:304.mcm.forum.reply.spoiler.view.png|700px]] | [[File:304.mcm.forum.reply.spoiler.view.png|700px]] | ||
| − | + | After Support Information has been copied, or Log information has been selected and copied, the contents of the clipboard can be pasted into a forum topic message as "Spoiler Text." In a forum topic posting, click on the "Spoiler Text" icon (white square), located above the message window, then paste the contents into the spoiler. | |
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| + | [[#top|Back to top]] | ||
Revision as of 20:46, 17 December 2011
| Media Center Master's Wiki Editing Guide | |
  
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The current version of Media Center Master is 2.05. There are major changes to the program as to how it is represented in the wiki. The changes are on going and makes it difficult to up date the wiki. As of December 11, 2012, for premium licensed users, only, Media Center Master has it's own, private, NZB Indexing Site. There is no additional account registration required to use the indexing service with Media Center Master. A complete Quick Set-up: Premium Version, Usenet Downloads guide is available in the wiki. The biggest change in Version 2.04 took place were the "log," and "media summary" viewing area use to be. After adding media and clicking on a title from the media list, several tabs (i.e., Log, Summary, Metadata, and Files) will appear in the right side pane. More tabs are scheduled to be added in the future, such as: Media Info, Trailers/Subtitles, and a Episode Metadata Editor. There have also been several changes made in the "Settings and Preferences" tabs. Some new tabs, and new settings have been added. The "Renaming" tab was changed to "Organization," and several of the old settings have been move from one tab to another. None of the settings have been removed from the program. Version 1.32 is used for the examples in the wiki, unless otherwise noted. Although it may take a bit more work to find some settings, the wiki is still a valuable tool for a new user to get Media Center Master up and running. All of the settings used in the guides for a test run are still available, and should be used as described in the guides. | |
| This is a work in progress, please be patient. | |
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Media Center Master |
| A Free Meta-Data and Media Organization Solution |
| Navigation | |
| (Red text indicates your location.) |
| Support Links | |
|---|---|
| Issue Tracker | |
| Forum | |
| Downloads | General |
| Support | Feature Request |
| Bug Report | General Discussion |
| Downloader | Development |
| <<< edit this side bar >>> |
Contents |
The items listed on this page may be required in a Forum Topic Posting.
When requesting assistance in the forum, the user should describe the problem in as much detail as possible and include any additional related information, such as: screen capture/s, System Information, portions of Log File, guide being used, step number... for the responder to use in order to resolve the problem.
A method of attaching these items to a Forum Topic Posting is listed at the bottom of the list.
Support Information
The "Support Information" is a list of information relating to the installation of Media Center Master and the current user configuration settings.
Should a user need assistance with a problem and post a topic in the forum, this list can be used by the responding party to assist the user in resolving the problem.
The "Support Information" is found through Help Menu>Support information.
Support Information Window
Include log file (last 100 line, if available)
The "Include log file (last 100 line, if available)" option should be used if there is related information in the log file to the issue being posted in the forum. The Application Menu>Log all output to a file...>Log to file option must be enabled to include the 100 lines.
Copy All Button
The "Copy All" button will copy the System Information to the Windows Operating System clipboard. If the option for "Include log file (last 100 line, if available)" is enabled, the last 100 lines of the log file will be included at the bottom of the System Information list.
Log File
The "Log File" is a text file containing the complete list of all processing done by Media Center Master that is shown in the "Log Viewing Pane" (area #4 in screen capture shown below).
Should a user need assistance with a problem and post a topic in the forum, portions of the "Log" relating to the issue can be selected from the "Log File" (shown below) and used by the responding party to assist the user in resolving the problem.
Accessing the "Log File" and an option to enable the creation of a log file is found through the Application Menu>Log all output to a file....
Log to file
Enabling the "Log to file" option will allow Media Center Master to create a text file named "Activity log for (date).log, and store it in Media Center Master's hidden user folder. Media Center Master will create a new log file at the beginning of each day around 12:00 a.m.
An example of an Activity log text file, "Log File."
Open logs
Selecting the "Open logs" option will open a Windows Explorer window to the Media Center Master's hidden folder location where the Activity log text files are stored.
An example view of the hidden folder location in Windows XP.
The Hidden folder in Windows 7 or Vista, is located through C:\Users\username\%AppData%\Roaming\Peter Souza IV\Media Center Master
Debugging
Developer - level debug messaging provides a deeper level of logging for determining the cause creating a problem. The messaging is enabled by the user, and is viewed in the log window. It will also be listed in the log text file, if the Application Menu>Log all output to a file...>Log to file option is enabled.
When a user is seeking assistance through the forum involving certain circumstances, Pete will respond, and will ask the user to turn on debugging and supply a portion of the "Log Viewing Pane," or the "Log File" with debug messaging.
Debug messaging is enabled through the Help Menu>Debug...>Show developer-level debug messaging option.
Debug Messaging in Log Window
An example of Debug messaging in log window.
Auto-update Log File
The "Auto-update Log File" is a text file containing a log of the auto-update process. It is not viewable in the "Log Viewing Pane" in that the processing is done before the user interface is opened. Should a user need assistance with an auto-update problem and post a topic in the forum, this log file can be used by Pete to assist the user in resolving the problem.
Log auto-update attempts to disk
Enabling the "Log auto-update attempts to disk" option will allow Media Center Master to create a text file named, AutoUpdate.log, and store it in Media Center Master's hidden user folder. Media Center Master will only create one auto-update log file, and will continue to add logging information to the one file.
The AutoUpdate.log file can be found through:
Windows XP at C:\Documents and Setting\username\Application Data\Peter Souza IV\Media Center Master (shown in above example)
Windows 7 and Vista at C:\User\username\%AppData%\Roaming\Peter Souza IV\Media Center Master
Or, it can be quickly accessed in Media Center Master through:
Application Menu>Log all output to a file...>Open logs
An example of an AutoUpdate.log file.
About
About is a pop-up that contains basic program information for the installation of Media Center Master.
The "About" pop-up is found through: Help Menu>About.
An example of "About" pop-up.
Attaching Support Information or Log file to a Forum Topic
After Support Information has been copied, or Log information has been selected and copied, the contents of the clipboard can be pasted into a forum topic message as "Spoiler Text." In a forum topic posting, click on the "Spoiler Text" icon (white square), located above the message window, then paste the contents into the spoiler.